Refund Policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. All posted items are sent via Australia Post or Sendle, and in most cases insurance is enough to cover the costs of remaking the item. 

Non-returnable items
Certain types of items cannot be returned, like custom products, special orders and personalised items.
Please get in touch if you have questions or concerns about your specific item.

Exchanges
We do not offer exchanges as all of our items are made to order. 

Refunds
We will notify you as soon as we have process your refund. All refunds will be automatically processed to your original payment method. Please make us aware if you would like to change this.
Please be aware that it may take some time for your bank or credit card company to process the refund.